Cookie Policy  

What are cookies?
Cookies are tiny packets of data, which are stored on your computer within your web browser, when certain web pages are visited. A cookie does not contain or collect information in isolation, but when read by a server via a web browser; it can give information to facilitate a more user friendly service such as detecting errors. A cookie will not harm your computer an no personally indentifiable information is stored from the use of this site. For more information on how cookies are used on this site, please see how we use cookies on this page.

To use you website fully, you will need to have cookies enabled. If you do not wish to enable cookies you can still browse this site; however certain features of this site may be limited. Most web browsers have cookies automatically enabled; however see managing cookies where you can find our how you can check your cookie setting.

This information is outlined as part of our efforts to comply with recent legislation and to ensure that we are open, honest and clear about a users privacy. Please refer to our privacy policy for more information.

How we use cookies
You may notice the presence of different types of cookies generated on your visit to this website. We use three types of cookies:

  • Session cookies, which are automatically deleted after every visit.
  • Persistent cookies that will remain in place during multiple visits to the site.
  • Third party cookies, which are used by partner websites that are embedded within our site or that we link to.

Session cookies
That enables you to perform essential functions on the site, such as remembering a repeat form field item with a browsing session. In addition, they help by limiting the need to transfer information across the internet. They are not stored on your computer and will expire when you terminate your browser session.

Persistent cookies
These enables us to recognise anonymous repeat visitors to the site. By matching an anonymous, randomly generate identifier, a record can be taken of specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path take through the site, including the fixing of errors and the enhancement of content.

We use Google Analytics software to analyse page use, page interactions and the routes taken through our site. These are know as 'website metrics' or 'analytics'. We do not record any personal information as part of this process.

3rd party cookies
When you visit our website you may notice some cookies that are not related to the HP Care Pack services website. If you go onto a web page that contains embedded content, for example from Facebook or YouTube, you may be sent cookies from these websites. We do not control the generation of these cookies, so we suggest that you check the individual third-party websites for more information about their cookies and how to manage them. The following third-party cookies are used on this site.

  • Google Analytics - used for website analytics
  • Linked in - used by the social media footer links
  • Twitter - used by the social media footer links
  • YouTube - used by the social media footer links
  • Facebook - used by the social media footer links

Managing cookies

To enable or disable cookies
If you do not know the type and version of the web browser you use to access the internet, click on 'help' button a the top of your browser window, then click 'about'. The relevant information you require will then be shown.

Internet explorer
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0, 10.0, 11.0

Click on the 'Tools' option at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab. Ensure that your privacy level is set to medium or below, which will then enable cookies in your browser. Settings above medium will disable cookies.

Google Chrome
(latest version)

Click on the spanner icon at the top right of your browser window and select 'Settings'. Click 'Show advanced settings' at the bottom and locate the 'Privacy' section. Click on 'Content settings' and within the cookies section at the top, select 'allow local data to be set' to enable cookies. To disable cookies please check the 'Block sites from setting any data', 'Block third-party cookies and site data' and 'Clear cookies' and other site and 'plug-in data when I close my browser' options.

Useful links Contact Us Site Information
What are HP Care Packs? Follow us on Linked in Site Map
What Levels of Service can I get? Follow us on Twitter Privacy Policy
How to activate your HP Care Pack? Follow us on YouTube Cookie Policy
Follow us on Facebook Accessibility

  © 2014 ArtSystems Limited | Units 10-12 Glaisdale Point | Glaisdale Parkway | Nottingham | NG8 4GP | (+44) (0) 1159 380 380