What level of service can I get?  

There are three levels of service available to safeguard your HP Designjet Printer, Scanner or Multi-function device.

Next Business Day On-Site
A HP engineer or authorised technician arrives the next business day after the service call is recieved, if this time falls within the coverage window. The care packs cover all parts, materials and labour, laong with technical phone support, troubleshooting and diagnostic support.

Same Business Day On-Site
A HP engineer or authorised HP technician arrives at your site within four hours after the service call is recieved, if the time falls withinthe coverage window. The care packs covers all parts, materials and abour, along with technical phone support, troubleshooting and diagnostic support.

Post Warranty
This care pack service takes over after your standard HP warranty expires, or after your up from HP care pack service expires. It provides expert responsive support that allows you to keep your imaging and printing hardware fully operational without worrying about availability issues.

 
 
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